sla consulting

Talent Search People We are a consulting company specialised in the recruitment and outsourcing of commercial people and Native Speakers. For one of our clients we are looking for a French Costumer Service Representatives.   Job title french customer service agents Customer Service Specialist for Outsource Centre   Location poble nou, Barcelona About our client Our client is a outsource centre which provides customer service, back office, technical support and sales solutions to multinational companies. The company offers an international environment with possibilities of growth. Job role Take incoming user requests (via telephone, email, voicemail, pager, or other automated alerts), log call details onto case  management systems and provide response and resolution within sla to customer   Maintain knowledge and expertise associated with applications specific to Users.   Progress / close service requests to a satisfactory conclusion on call

Hace 3 meses, 1 día, 23 horas   loquo.com

Major multinational needs to incorporate a Business Soltuions: Work experience: Experience in consulting, (minimum 5 years) of senior consultant  Experience (minimum 5 years) in international projects, with a strong emphasis on solution definition, resource planning and people management,  Experience (minimum 5 years) managing teams of at least 20 people including mentoring or coaching and performance monitoring.  Experience (minimum 5 years) in working in a service driven, customer oriented environment based on itil processes, iso 20K and 27K  Experience in budget managemnet of at least 300K eur including Internal and External cost  Exoerience (Minimum 3 year) in Supplier Management based on sla's and structured Supplier Management Process  Experience within Holcim group is an advantage. Job Mission: Provide business value adding and cost effective solutions to The European Business Model (ebm) for Core Processes by: Selecting and applying state-of-the-art and

Hace 3 meses, 29 días, 23 horas   empleodirecto.guiasamarillas.es

Major multinational needs to incorporate a Senior Consultant. Critical Task: 1. Knowledge development: Employee readiness ratio, degree of completion of personal development objectives. 2. Support Cost Control and corrective action on monthly bais: resources allocation to planned activities, resource planning updated on time and quality, budget deviations anticipated and scalated, etc. 3. Requirements Management and solution desig (Business Processes consulting, Requirements Capturing, Risk Assesment, Solution Proposal, Documentation) 4.Support the management of external it consultants in delivery as well as 3rd level support from suppliers (functional specifiactions, Technical evaluation, contributions to ola Management) 5. Second level support and other operations execution according with sla and defined processes Experience in consulting, (Minimum 5 years) of senior consultant Experience (minimum 3 years) in international projects, with a strong emphasis on solution

Hace 3 meses, 29 días, 23 horas   empleodirecto.guiasamarillas.es

Major multinational needs to incorporate a Senior Consultant. Critical Task: 1. Knowledge development: Employee readiness ratio, degree of completion of personal development objectives. 2. Support Cost Control and corrective action on monthly bais: resources allocation to planned activities, resource planning updated on time and quality, budget deviations anticipated and scalated, etc. 3. Requirements Management and solution desig (Business Processes consulting, Requirements Capturing, Risk Assesment, Solution Proposal, Documentation) 4.Support the management of external it consultants in delivery as well as 3rd level support from suppliers (functional specifiactions, Technical evaluation, contributions to ola Management) 5. Second level support and other operations execution according with sla and defined processes Experience in consulting, (Minimum 5 years) of senior consultant Experience (minimum 3 years) in international projects, with a strong emphasis on solution

Hace 3 meses, 29 días, 23 horas   empleodirecto.guiasamarillas.es